Your package will normally be dispatched on the same or the next business day after cleared payment. We always confirm via email that your item has been shipped.
- Please note Saturdays, Sundays are not working days
Genuine postal losses are rare in Canada. Experience has shown us that in most cases items are returned to us by Canada Post as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a further Postage and Handling charge will be made before items can be redelivered.
In the event that a parcel is returned to us and there are some issues that should be resolved, an email is written to the customer notifying him/her of the parcel. If 60 days lapse without any response, the goods are warehoused and disposed of.
Please pack your items securely and fill in the form on the Return/Refund page indicating the items you are returning, choose the appropriate option and enclose it in your parcel. Please return the item to the below address:
2827 12 Ave NW
- Please mark "Returned Goods/Merchandise" option with no (zero) value when filling the Customs Declaration Form.
- Make sure the sender's address is ON the box. Consignments without the sender's address will not be processed and they will be disposed of after 60 days.